CBT Newtownabbey

WE UNDERSTAND COMPLETELY THE IMPORTANCE OF PRIVACY.

Very often matters can come up which are deeply personal and sensitive, and these are often issues which are central to the problem being addressed.

All of our contacts will be entirely confidential, subject to this one single exclusion......you disclose to us that you intend to harm yourself or any other person(s). In this circumstance, we are obliged by law to contact either the PSNI or your GP.

On 25th May 2018 the General Data Protection Regulations (GDPR) came into force throughout the UK and Europe. This requires all businesses which hold online data on individuals to adopt certain procedures.

FOR SELF FUNDING CLIENTS NO INFORMATION IS HELD ONLINE, SO THE ONLINE ARRANGEMENTS DO NOT APPLY. These records are held in traditional paper/file format and stored under lock and key in metal (fire-proof) cabinets. NOBODY has access to these except the therapist (unless you yourself wish to see them).

For "Corporate Clients" (ie those clients who access our services via health insurance companies such as Bupa / Aviva / Benenden / Axa / Cigna / WPA etc.) we do use online services. We process our invoices through a company called Healthcode. This is a company jointly owned by all of the companies named above, and it has industry leading online security. The only information we exchange is ID references, the formal diagnosis of any conditions, and the dates of therapy sessions we conduct, all for the purposes of invoicing. NO OTHER PERSONAL OR CLINICAL DETAILS ARE PROVIDED.

During the first session of therapy you will be given full details on our confidentiality arrangements, and in line with the new law, you will be asked to sign your consent to these.

Some people wish to have their sessions recorded on DVD, and we can do this, but you must sign a form to indicate you want this. It allows you to view and re-view your own sessions at home, and of course, you can share it with a family member or friend if you like. Research shows that by using this method, therapeutic outcomes are enhanced, because both client and therapist have the benefit of hindsight in forthcoming sessions.

In some instances, you may want us to contact someone on your behalf (eg. speak to your doctor about your medicines etc). Again, we can only do this if you give us written permission.

WE TAKE CONFIDENTILITY VERY SERIOUSLY; WE WILL ONLY EVER DISCUSS YOUR BUSINESS WITH SOMEONE ELSE IF YOU GIVE US YOUR PERMISSION IN WRITING.